After receiving a brand spanking new 27" iMac at work I noticed a few oddities with my bluetooth. In the bluetooth preferences, even though the On tickbox was checked there was a message saying that the bluetooth was turned off. Also the discoverable tickbox was disabled and wouldn't let me turn it on. The MAIN problem I was having was that even though my mouse and keyboard were connected, they wouldn't PAIR. So in the bluetooth preferences under devices it showed 2 devices, but it didn't know that they were a mouse and keyboard. In the more information section on the right they were listed as Type Unknown, Connected: Yes, Paired: No.
Lets skip to the thing that actually did work after being on Apple's Customer Support phone line for over an hour. In Macintosh Hd/Library/Preferences there should be a file called com.apple.Bluetooth.plist and com.apple.Bluetooth.plist.lockfile. Instead I had a folder named com.apple.Bluetooth.plist which contained a file called com.apple.Bluetooth.plist and also in the Preferences folder I had the lockfile and another folder com.apple.Bluetooth.plist~orig. I copied the two folders and the lock file to my desktop, and then dragged the ones in the Preferences folder to the Trash and restarted. Everything wokred! I could pair my bluetooth devices and also turn my bluetooth onto discoverable. Even though it took Apple Customer Support a good hour to get to this, I am very very grateful as after an hour on the phone my handset had died and I thought that I had just wasted an hour! The supervisor called me back on my mobile nearly straightaway and was able to pick up where I had left off! Yay!
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